SGR Cell

Students’ Grievance Redressal Cell (SGRC)

Introduction:

The Students’ Grievance Redressal Cell (SGRC) of Indubhai Parekh School of Architecture (IPSA), affiliated with Saurashtra University, serves as a dedicated platform to address and resolve student concerns. Established in alignment with the guidelines of the University Grants Commission (UGC) and Saurashtra University, the SGRC ensures a transparent, fair, and responsive mechanism for handling grievances related to academic, administrative, and infrastructural issues.

The Cell aims to foster a supportive educational environment by promoting mutual respect, inclusivity, and understanding between students and the institution. It empowers students to voice their concerns confidently, thereby contributing to the overall well-being and academic growth of the student community.

Through a systematic and impartial grievance resolution process, the SGRC upholds the values of the institution and enhances the student experience at IPSA, ensuring a harmonious and productive campus life.

Students’ Grievance Redressal  Committee  is formed as under :

Objectives of the Students’ Grievance Redressal Cell:

1. Ensure a Fair Grievance Process:
   Provide a transparent, efficient, and impartial mechanism for addressing student grievances related to academic, administrative, and other institutional matters.

2. Promote a Supportive Environment:
   Foster a campus atmosphere where students feel safe and encouraged to voice their concerns without fear of discrimination or retaliation. 

3. Enhance Student-Institution Interaction:
   Strengthen communication between students and the administration to address and resolve issues promptly. 

4. Safeguard Student Rights:
   Protect the rights and interests of students by ensuring their grievances are handled with sensitivity and fairness. 

5. Improve Institutional Services:
   Use grievance data and feedback to identify areas for improvement in academic delivery, facilities, and support services, enhancing the overall student experience. 

6. Encourage Accountability and Transparency:
   Uphold accountability within the institution by ensuring that grievance handling is conducted with integrity and transparency. 

7. Promote Awareness:
   Inform students about the grievance redressal process, ensuring they are aware of their rights and the procedures available for resolving disputes. 

8. Resolve Conflicts Amicably:
   Focus on resolving grievances in a constructive manner, fostering a culture of mutual respect and understanding.

Established Mechanism of the Students’ Grievance Redressal Cell (SGRC):

The Students’ Grievance Redressal Cell (SGRC) at Indubhai Parekh School of Architecture follows a structured and transparent process to address student grievances efficiently. The mechanism involves the following steps:

1. Submission of Grievance:
Students can submit their grievances in writing or through an online Google Form/email designated for the SGRC.
Grievances can relate to academic, administrative, or infrastructural matters, as well as personal or interpersonal issues affecting their campus experience.
2. Acknowledgment of Grievance:
Upon receiving a grievance, the committee acknowledges its receipt within a stipulated time frame.
3. Preliminary Review:
The committee conducts a preliminary review to determine the nature and scope of the grievance.
If necessary, the grievance is forwarded to the concerned department/Section or individual for their input.
4. Grievance Investigation:
The SGRC investigates the grievance by collecting relevant facts, reviewing documents, and, if needed, conducting interviews with the involved parties.
Confidentiality is maintained throughout the investigation to protect the privacy of all parties.
5. Resolution Meeting:
A meeting is convened with the aggrieved student and other concerned parties to discuss the findings and explore possible solutions.
The committee aims for an amicable resolution that satisfies all parties involved.
6. Decision and Implementation:
Based on the investigation and discussions, the SGRC issues a decision or recommendation.
The decision is communicated to the student in writing, along with details of any corrective actions to be taken.
7. Follow-Up:
The SGRC monitors the implementation of the recommended actions to ensure compliance and resolution of the grievance.
A follow-up with the student is conducted to confirm their satisfaction with the outcome.
8. Escalation Mechanism:
If the student is not satisfied with the SGRC’s resolution, they have the option to escalate the matter to higher authorities within the institution or the affiliating        Saurashtra University.
9. Documentation and Reporting:
All grievances and their resolutions are documented for future reference.
Periodic reports are prepared and submitted to the institutional authorities to highlight trends and suggest improvements in grievance handling.

This established mechanism ensures a fair, responsive, and student-centric approach to grievance redressal, contributing to a positive and harmonious campus environment.

5. Procedure for Lodging Complaint

The students may feel free to put up a grievance through:
(i) Online mode: Google form
(ii) Offline mode: downloadable format
(iii) E-mail
(iv) Phone contact
(v) In-person contact
(vi) Format available in the Administration

Ref. :-

(1) UGC Circular No. D.O.F. No. 14-4-/2012(CPP-II), Dt. 07.05.2019

(2) UGC-REGULATION-FOR-SGRC2023

(2) Saurashtra University Letter No. PLG/UGC/12.104/54/2019, Dt. 25.06.2019